GameSearchHub Servers
Privacy Policy
This policy explains what personal data we process when you browse GameSearchHub Servers, create an account, publish or claim a server, vote, review, contact support, use Owner Hub, or purchase a subscription or promotion.
Effective and last updated: September 26, 2026
1. Scope and data controller
This policy applies to the GameSearchHub Servers module available at gamesearchhub.com, its owner dashboard, support features, and related communications. It does not govern independent game servers, Discord communities, websites, or services linked from a listing.
Controller and service operator: GameSearchHub
Privacy contact: support@gshservers.com
2. Personal data we collect
Account data
Name, email address, password hash, email-verification status, security settings, account role and status, and subscription state.
Social sign-in data
When you choose Google or Discord, we receive the verified email address and basic name needed to create or access your account. We do not receive your provider password.
Listings and public content
Server names, addresses, descriptions, logos, banners, social links, events, reviews, Owner Hub posts, marketplace entries, partnership posts, and other content you choose to publish.
Ownership and moderation data
DNS or server verification results, private evidence, reports, warnings, moderation decisions, risk signals, review notes, and related audit records.
Usage and interaction data
Votes, favourites, join and outbound clicks, profile views and their source category (such as directory, search, social, ads or direct), server status snapshots, search or dashboard interactions, timestamps, and associated account IDs where applicable. Full referring URLs and campaign values are not stored for source reporting.
Technical and security data
IP addresses or keyed hashes of IP addresses, user-agent hashes, session identifiers, request logs, anti-abuse signals, approximate device/browser information, and reCAPTCHA results.
Billing data
Plan, billing status, transaction amount, Stripe customer, subscription, checkout and invoice identifiers, invoice links, renewal and cancellation dates. Card details are entered with and handled by Stripe.
Communications
Support tickets, replies, email correspondence, feedback, claim explanations, and information you send when exercising a legal right.
We receive data from you, your browser or device, Google or Discord when you use social sign-in, Stripe for billing events, public game-server queries, Discord's official widget or invite services when enabled by a server owner, and other users who submit reports or interactions.
Do not place confidential information, personal addresses, private access credentials, or personal data about another person in public listing fields. Public content can be viewed, indexed, copied, or shared by others.
3. Why we process data and our legal bases
| Purpose | Data | Legal basis |
|---|---|---|
| Create accounts, authenticate users, publish listings, provide Owner Hub and support | Account, listing, communication and usage data | Performance of our contract and steps requested before entering it |
| Process subscriptions, promotions, invoices and billing support | Account, transaction and Stripe identifiers | Contract and legal obligations concerning accounting, tax, and payments |
| Prevent fraud, vote manipulation, spam, account abuse and security incidents | Technical identifiers, hashes, reCAPTCHA signals, votes and audit records | Legitimate interests in securing the service and users; legal claims where necessary |
| Review listings, verify ownership, investigate reports and enforce rules | Content, evidence, reports, account and moderation records | Contract, legitimate interests in operating a trustworthy directory, and compliance with law |
| Measure performance and improve discovery | Aggregated and pseudonymised interaction data | Legitimate interests; consent where device storage or non-essential tracking requires it |
| Google Analytics and Google Ads measurement or personalisation | Online identifiers and browsing events selected by the relevant consent category | Consent, which you may withdraw at any time |
| Send service, verification, moderation, billing and support messages | Email, account, listing and ticket data | Contract, legitimate interests, and legal obligations as applicable |
Where we rely on legitimate interests, we consider the necessity of the processing, its effect on you, and safeguards such as hashing, access controls, rate limits and limited retention. You may object as described below.
4. Automated checks and moderation
We use automated rate limits, duplicate checks, server-status queries, risk indicators and Google reCAPTCHA to detect abuse and protect forms. These tools may block or delay a request, flag content for review, or require another attempt. Material listing, verification, suspension and account decisions can be reviewed by an administrator. We do not use automated decision-making that produces legal or similarly significant effects without appropriate human review.
6. How long we keep data
Account and active content
For the life of the account or listing, then deletion or anonymisation subject to legal, billing, security and dispute records that must remain.
Player-status snapshots
Raw snapshots are deleted after 90 days; aggregate counters may remain.
Profile-view records
Raw records are deleted after 180 days; aggregate counters may remain.
Join, click and vote records
Raw records are deleted after 365 days; aggregate counters and anti-abuse outcomes may remain.
Reviewed private ownership evidence
Evidence text and files are deleted 90 days after review. The decision, reviewer and timestamps remain as an audit record.
Unresolved private ownership evidence
The request expires and evidence is deleted after 180 days.
Support, reports and moderation
For as long as needed to resolve the matter, enforce rules, prevent repeated abuse, meet legal duties and establish or defend claims.
Billing records
For the subscription lifecycle and any longer accounting, tax, chargeback or statutory retention period.
Security logs and sessions
For the active session and a limited operational period appropriate to security and troubleshooting.
Deletion from live systems may not immediately remove data from encrypted backups; backup copies are isolated and overwritten through the normal backup cycle. We may retain a minimal record when required by law, to honour a suppression request, or to protect against abuse.
7. Your data-protection rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or a copy of your personal data; object to processing based on legitimate interests; and withdraw consent at any time. Withdrawal does not affect earlier lawful processing. You may update common account and listing information in the dashboard and delete your account in account settings.
Send a request to support@gshservers.com. Describe the account or email concerned and the right you want to exercise. We may ask for proportionate verification before disclosing or deleting data. We generally respond within one month, subject to extensions permitted by law.
You may also complain to the data-protection authority in the country where you live or work, or where you believe an infringement occurred. A directory of EEA authorities is available from the European Data Protection Board.
8. Security, children and third-party links
We use access controls, password hashing, encrypted HTTPS transport, secure session settings, signed payment webhooks, rate limits, private evidence storage, and administrative audit records. No online system can guarantee absolute security. Please use a unique password and contact us promptly if you suspect misuse.
The service is not intended for children under 16. We do not knowingly request personal data from children below that age. A parent or guardian who believes a child supplied data may contact us for review and deletion.
Listings can link to independent game servers, websites, social networks and communities. Their operators decide how they process data, and their own privacy terms apply.
9. Changes to this policy
We may update this policy when the service, providers or legal requirements change. We will publish the revised date here and provide an additional notice for material changes where appropriate. Earlier processing remains governed by the policy and law applicable at that time.
10. Contact us
For privacy requests, questions, or concerns, email support@gshservers.com. Please do not send passwords, private keys, payment-card details, or unnecessary identity documents by email.